Scheduling & Account Access Tips
We’ve been experiencing a lot of bugs with the Mindbody plug-ins that power scheduling and account management on our website. Try these problem-solving tips in the following order if you are struggling to book a class reservation or view your class schedule:
Try a different device. There seem to be issues affecting certain Apple iPhone models and tablets in particular. If you can, try logging on via a different device such as your computer.
Clear your browser cache/history. Recent software updates (especially by Apple) seem to have caused issues for certain members due to hidden changes in cookie/privacy settings. In most cases, you can type “delete browsing data” into your preferred browser search bar and you will be taken to the setting to clear out your search history.
Log into your account before trying to book a class reservation. We don’t know why, but for some members, logging in before trying to book a class reservation seems to help…particularly if you are using a mobile device. Once you login, we suggest returning to the initial browser you opened to review the schedule rather than opening a new browser or you may see ‘your cart is empty.’
Download the Mindbody app. Lastly, you can download the Mindbody app and create an account through the link below. The app should automatically link to your existing passes so that you can book classes, buy new passes, or manage your schedule. The same account will work both on the Mindbody app and the Mindbody marketplace website. And, yes, that’s exactly what Mindbody would like you to do so they can generate more revenue but we will continue to push for resolutions so you can continue to use our website without challenges.