In-Studio Account & FAQ

10-Class Pack & Single Classes

Previously Purchased Unused Classes:

  • 10-Pack Classes and Individual Classes now have an expiration date of 30 months (2.5 years) to ensure clients can utilize account credit during all reopening phases.

New 10-pack Purchases

  • Now have a temporary expiration date of 30 months (2.5 years).
  • This expiration date is subject to change and could be reduced back to a 12-month term in the future, but only if/when pandemic conditions end.
  • Our intention is to give clients every opportunity to use what they’ve purchased. 

Monthly In-Studio Memberships | Currently Unavailable

  • Unlimited Monthly Memberships purchased before 3.16.20 will remain on hold due to the limited number of spots available in our classes at this time.  
  • Clients do not pay for any unused membership days. Any unused days are tracked and available when membership resumes.
  • Please note: When In-Studio memberships are offered in the future, we will ONLY restart an In-Studio membership by individual client request.

WHAT’S INCLUDED?

  • Unlimited group fitness classes at both of our studios.
  • *Membership does not include special events, workshops, series classes, or virtual classes.

BILLING INFORMATION

  • Your monthly billing date is set to the day of the month that you started your membership contract. You will automatically be billed monthly on that day.
  • Your membership continues each month until you send a written request to cancel your membership or put your membership on hold. See below for information about cancellations and holds.
  • You must provide payment information to start your membership.
  • If your payment method fails for any autopay, you will be asked to provide updated payment information and will be required to pay that month’s membership dues in order to continue taking classes at Community Fitness.

MONTHLY MEMBERSHIP FEES

  • Our monthly membership price is $81.50+tax. This membership is currently unavailable.
  • Our monthly membership price with Electronic Funds Transfer (EFT) is $79+tax. This membership is currently unavailable.
  • To set up a membership with EFT payments, please bring in a voided check to the front desk at either studio. 
  • There is a one-time $20 Contract Start-Up Fee. This fee is due at the beginning of any membership contract (does not apply to memberships that are resumed after being put on hold).

CANCELLING A MEMBERSHIP

  • You are required to commit to one full month of membership from the start of your membership contract before cancelling or suspending your membership.
  • We require 7 days notice, prior to your next billing day, in order to cancel your membership for the following month. You must email your request to accounts@communityfitness.com.
  • If you cancel your membership, your membership contract will be terminated. You may restart your membership at any time in the future and will be required to pay the Contract Start-Up Fee at that time.

PUTTING A MEMBERSHIP ON HOLD

  • Instead of cancelling your membership, you may put your membership on hold. There is no charge to resume a membership from a hold.
  • We require 7 days notice, prior to the date you want your hold to start, in order to process a hold request. You must email your request to accounts@communityfitness.com.
  • You may put your membership on hold only once per calendar year. Holds may not be longer than 3 months. There is no minimum length for a hold.
  • During a membership hold, your monthly billing and monthly membership are suspended. You may still take class, but must pay the Drop-In rate or purchase a 10-class pack.
  • With a hold, your monthly billing and membership will resume automatically after 3 months OR when you choose to resume your membership contract (whichever comes first).
  • Your billing date will be shifted forward commensurate to the length of your hold. For example:
    Explains the billing date shift for memberships that are put on hold

    • We consider the year of your hold start date to be the calendar year for that hold, even if it straddles another calendar year (i.e. if you put your membership on hold Dec. 18, 2020, that hold counts toward your one suspension in 2020, even if the hold continues until Feb. 28, 2021. You would still be eligible to put your membership on hold again in 2021).

    Updated 8/31/19