In-Studio Account & FAQ

10-Class Pack & Single Classes

Previously Purchased Unused Classes:

  • 10-Pack Classes and Individual Classes now have an expiration date of 30 months (2.5 years) to ensure clients can utilize account credit during all reopening phases.

New 10-pack Purchases

  • Now have a temporary expiration date of 30 months (2.5 years).
  • This expiration date is subject to change and could be reduced back to a 12-month term in the future, but only if/when pandemic conditions end.

In-Studio Monthly Memberships | NOW AVAILABLE!

  • If you had an In-Studio monthly membership at the time of our Covid closure, you likely have credit remaining from unused membership days. To claim unused membership credit you must do the following:
    • You’ll first need to purchase a new In-Studio Membership through our website.
    • Once you’ve purchased a new In-Studio Membership, email Accounts@communityfitness.com and type “membership credit” in the subject line.
  • Please note: We can only apply old In-Studio membership credit after a new In-Studio membership has been purchased. We’ll refund the “Contract Set-Up Fee” ($18) and if requested, we’ll also apply pre-Covid membership credit towards your second monthly payment.

WHAT’S INCLUDED?

  • Unlimited weekly group fitness classes.
  • *In-Studio Membership does not include special events, workshops, series classes or virtual classes/subscriptions.

BILLING INFORMATION

  • We no longer offer EFT (electronic funds transfer) In-Studio Memberships. We accept Visa, Mastercard and Discover.
  • Your monthly billing date is set to the day of the month that you started your membership contract. You will automatically be billed monthly on that day.
  • To look up your monthly billing date, log into your account then click “Passes” tab. The expiration date seen on  your In-Studio Membership is your monthly billing date.
  • Your membership continues each month until you cancel.
  • We do not offer “vacation holds” for Memberships.
  • You must provide payment information to start your membership.
  • If your payment method fails for any autopay, you will be asked to provide updated payment information and will be required to pay that month’s membership dues in order to continue taking classes at Community Fitness.

MONTHLY MEMBERSHIP FEES

  • You are responsible for STARTING your monthly membership through our website.
  • Our monthly membership price is $78+tax.
  • Each time you Start / Restart a membership, you’ll be required to pay the Contract Start-Up Fee ($18).

CANCELLING AN IN-STUDIO MEMBERSHIP

  • You are responsible for CANCELLING your monthly membership through our website. Cancel Anytime.
  • When you cancel, your membership contract will be terminated effective immediately. Each time you restart your membership, you’ll be required to pay the Contract Start-Up Fee ($18).
  • To make the most out of your membership (and to avoid the upcoming charge on your account) we recommend first looking up your monthly billing date, then canceling 1-2 days prior.
  • To look up your monthly billing date, log into your account then click “Passes” tab. The expiration date seen on  your In-Studio Membership is your monthly billing date.
  • You are required to pay the full month membership fee, even if you cancel prior to you the end of your current membership period.
  • No refunds will be given for partially used In-Studio memberships (exceptions will be granted on a case by case basis due to physical injury, doctor recommendation, etc.).
  • Updated 6/26/21